Job Satisfaction of Employees in Accommodation Establishments and its Evaluation

This study examines the job satisfaction of employees in accommodation establishments, where service quality depends directly on employees' performance and their interaction with guests. The objective is to address job satisfaction within a theoretical and conceptual framework, to identify the individual and organizational factors that affect it, and to reveal its consequences for employees and businesses. The study is designed as a conceptual review based on a descriptive and comparative analysis of national and international literature on job satisfaction, organizational behaviour and human resource management, including empirical studies conducted in the hospitality sector. The results show that job satisfaction is shaped by individual factors such as age, personality, marital status, education and seniority, and by organizational factors such as pay, working conditions, the nature of the work, management style, communication and promotion opportunities. Job satisfaction is closely linked to work attitudes, productivity, performance, morale and organizational climate. Dissatisfaction, in contrast, gives rise to exit, voice, loyalty and neglect responses and is associated with stress, aggression, psychosomatic disorders, alienation, absenteeism and turnover. The study concludes that fair pay and reward systems, healthy communication, employee participation, balanced workloads and career development opportunities are key to increasing job satisfaction and, consequently, the performance and sustainable success of accommodation establishments.